I've already ordered previously from School Health via mail, fax, or phone. Do I need to register online?
You do not need to register on the site to place an order. You can proceed as a guest, however
the registration process will allow you to establish your login ID and password, as well as being
able to store your billing/shipping information and internet order history.
How do I register online?
Click on the My Account link on the top navigation bar, and then click on the Register button under New Customer Registration.
I forgot my password. How do I retrieve it?
When you are on the Register page, you will have the option to enter your
information in Password Recovery which will lead you to a the hint question
that was entered selected during the registration process. Once you have
answered the hint question correctly, we will email you your password.
If you need further assistance please call our Customer Service Team at 866-323-5465.
How do I change my logon email address or other account information?
Click on the My Account link on the top of any page to
access your account information. Enter your current information under Returning
Account Holders and click on Continue. Once you are on the My Account page, click
on the My Information link to make the change to your login email address or any
other account information. Then click on the Submit Changes button at the bottom of the page.
How do I change my password?
Click on the My Account link on the top of any page to access your account
information (if you are not registered, you will be prompted to login before
accessing this screen). Once you are on the Account Information page, click
on the My Information link. You can then change your password in the appropriate
field, and click on the Submit Changes button at the bottom of the page.
How do I edit my billing and shipping information?
Click on the My Account link on the top of any page to access your account information. Once you are on the
Account Information page, you can edit your Default Billing or Shipping Information.
I have multiple shipping addresses. How do I add them?
You can add as many shipping addresses to your account as you would like by clicking on the My Account link on the top of any page.
Click on Address Book and you will be able to add or edit shipping addresses.
Will my information be kept private?
The information you provide on this site will be kept confidential and used
only so that we can support you as a customer. Information you provide to
us will not be given or sold to any outside organization for use in marketing
or solicitation without your consent. You can also help us ensure your privacy
and security by not sharing your login information and passwords with anyone.
Review our Privacy &
Security policy for more information.
What is a Source Code?
A source code is provided to a customer through School Health catalogs, enewsletters,
and other marketing materials. If you have a source code you can enter it on the Payment
Information page or the Review and Submit Order page.
How do I find a product on your site?
There are three ways to search for products, all of which can be found on the top of any page.
You can type in the product name, keyword(s), or the SH Item Number in the Keyword or item # search box on the top of any page and click on the Search button.
If you do not know the name or SH Catalog Number of the product you are looking for you can use the top navigation bar and browse through the drop down product categories.
You can also choose the category More Ways to Shop on the top navigation to search by various methods including brand and condition.
If you are still unable to locate your product please call us at 866-323-5465 for assistance.
How do I know if an item(s) is on backorder?
The packing slip that comes with the order will specify if there are items on backorder. You can also call us at
866-323-5465 to find out the status of all the items on your order.
If I already have School Health catalog item numbers, can I quickly enter those into my order?
Yes, you can use our Quick Order link at the top of every page.
This form will allow you to add multiple numbers to your order at one time.
You can then update the quantities to be purchased in your shopping cart.
How do I get a copy of my invoice?
You may obtain a copy of your invoice by emailing us at customerservice@schoolhealth.com.
Please supply us with your contact information as well as an Order/Invoice Number.
You may also call our Invoice Request Line at 866-323-5465.
How can I find out more information about products?
When you click on a product name, you will be taken to a Product Detail page
where you will have a description and picture of the product available. If additional
information is available on a product, you will see the additional information in the
Product Information tab. Customer Reviews will also be available to assist you in
deciding on which products are right for you.
How do I obtain an MSDS sheet?
Please contact our Customer Service Department at 866-323-5465 to obtain an MSDS sheet for a product.
Please supply the SH Item Number if available when requesting an MSDS sheet.
Do you have a Satisfaction Guaranteed Policy?
It is our promise that School Health Corporation will do everything possible to ensure
that our customers are completely satisfied with our products and services. If you are
not satisfied with your order, simply call our Customer Service Department at 866-323-5465
or send an email to customerservice@schoolhealth.com.
If you are not satisfied with your order, Susan Rogers, President of School Health Corporation
asks that you send her an email or fax a letter to her at 800-235-1305.
How do I request a printed catalog?
Click the Request Catalog button
at the bottom of any page or call our catalog request line at 800-323-1305.
How long will it take to receive a printed catalog?
Catalogs will be sent via the United States Postal Service and should arrive within 5-7
days from your request. If this time period has passed and you still haven't received your
printed catalog, please call us at 800-323-1305 and we'll be happy to arrange for another catalog to be sent to you.
How do I get my equipment serviced or calibrated?
School Health Corporation has a complete service center for the calibration, parts replacement,
and repair of audiometers and vision screening instruments. See our Service and Calibration page
for more information.
What is your policy on Privacy & Security?
At School Health Corporation, the privacy and security of the information you provide on our site is a primary concern.
Review our Privacy & Security policy for more information.
Who do I contact if I am having problems on your website?
If you experience any problems on our website, send us an Email or call us at 866-323-5465.
