|
Frequently
Asked Questions
If your question is not
answered below, please email
us or call us at 1-866-323-5465.
Visit our Online
Tour for a guide through the registration and ordering process as
well as a review of the resources available on this site.
Using
Your Online Account
Ordering
Taxes and Shipping
Billing Information
Returns
Product Information
Printed Catalog Request
Equipment Servicing & Calibration
Privacy & Security Policy
Technical Problems
Using
Your Online Account
| Q: |
Why
can't I login with my user name and password from the previous Healthgiant
site? |
| A: |
The
login information for our new site is different than the Healthgiant
site. You should have received an email notifying you of your login
email address and password. If you do not have that information, please
call us at 1-800-323-1305 and we will supply you with your new login
and password.
|
| Q: |
I've
already ordered with School Health via the mail, fax, or phone. Do
I need to register online? |
| A: |
You
do need to register with the site in order to place an order. The
registration process will allow you to establish your login ID and
password.
|
| Q: |
How
do I register online? |
| A: |
To register
online, click on the Login/Register link on
the top navigation bar, and then click on the "Click Here to
Register" link to begin the registration process. Visit our Online
Tour for more information about registering.
|
 |
| Q: |
I forgot my password. |
| A: |
When
you are on the "Customer Log-In" page, you will have the
option to click on a link to obtain the password hint you entered
during the registration process. If the hint does not help you remember
your password, you will be able to click on another link to request
that your password be sent to you via email.
|
| Q: |
I
forgot my login email address. |
| A: |
If you
forget your login email address, please contact us at 1-800-323-1305
and we will supply that information to you.
|
| Q: |
How
do I change my login email address? |
| A: |
To change
your login email address, click on the MY
ACCOUNT link on the top navigation bar to access your account
information (if you are not logged on, you will be prompted to login
before accessing this page). Once you are on the "Account Information"
page, click on the "Edit Log-In Information" link, make
the change to your login email address, and then click on the "Submit
Change" button at the bottom of the page.
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|
| Q: |
How
do I change my password? |
| A: |
To change
your password, you should click on the MY
ACCOUNT link on the top navigation bar to access your account
information (if you are not logged on, you will be prompted to login
before accessing this screen). Once you are on the "Account Information"
page, click on the "Edit Log-In Information" link, enter
your Old Password and your New Password in the appropriate boxes,
and then click on the "Submit Change" button at the bottom
of the page.
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| Q: |
How
do I edit my billing and shipping information? |
| A: |
To change
your billing and shipping information, click on the MY
ACCOUNT link on the top navigation bar to access your account
information (if you are not logged on, you will be prompted to login
before accessing this screen). Once you are on the "Account Information"
page, you can edit your Default Billing or Shipping Information as
well as editing the additional billing and shipping addresses by clicking
on the appropriate button.
|
| Q: |
I
have multiple billing and/or shipping addresses. How do I add them? |
| A: |
You
can add as many billing and/or shipping addresses to your account
as you'd like. To add billing and shipping addresses, you should access
your account information by clicking on the MY
ACCOUNT link on the top navigation bar (if you are not logged
on, you will be prompted to login before accessing this screen). Click
on "Add A New Bill-To Address" or "Add A New Ship-To
Address" to add these additional addresses.
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|
| Q: |
What
is a billing or shipping address nickname? |
| A: |
When adding
billing or shipping addresses, you will be asked to supply a nickname.
The nickname will help you identify the multiple addresses during
the checkout process. For example, you might have three shipping
addresses on your account, and you would setup a nickname for each
address such as: "warehouse", "district office",
and "high school".
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| Q: |
Do
I need a School Health Corporation account number to order online? |
| A: |
You do not need
to know your account number to register or order online. If you
have never ordered from us before, we will automatically assign
an account number after you submit your first order. Therefore,
when ordering online, you never need to worry about an account number.
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| Q: |
Will
my information be kept private? |
| A: |
The information
you provide on this site will be kept confidential and used only
so that we can support you as a customer. Information you provide
to us will not be given or sold to any outside organization for
use in marketing or solicitation without your consent. You can also
help us ensure your privacy and security by not sharing your login
information and passwords with anyone. Click
here for more information on our Privacy Policy.
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|
Ordering
| Q: |
How
do I add the free briefcase to my order? |
| A: |
As
soon as your order reaches $99.00, you will be prompted at the Order
Summary page to add the Free Briefcase to your order. You can get
to the Order Summary page at any time by clicking on the View
Order link on the top navigation bar.
|
| Q: |
Where
do I enter my Special Offer Code? |
| A: |
When
you are ready to process your order, click Continue at the Order Summary
page. On the next page, you will verify your Billing and Shipping
Information and then click Continue. You will then be at the "Confirm
Order and Enter Payment Information" page. On this page, you
will see a place to enter your Special Offer Code.
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| Q: |
How
do I find a product on your site? |
| A: |
There are three
ways to search for products, all of which can be found on the left
navigation bar.
- You can type
in the product name, keyword(s), SH Catalog Number, or Manufacturer's
Item Number in the search box on the left navigation bar and click
on the GO button.
- A Search
Assistant link is located under the search box to help you
search for your product by entering a description, selecting a
manufacturer or product group, or by entering a product catalog
number or manufacturer number.
- f you can't
find the product using the search method, there is a list of categories
that you can choose from on the left navigation bar. You can click
through these categories to find the products you are looking
for.
View our Online
Tour for more information about finding products.
|
| Q: |
How
do I add products to my order? |
| A: |
Once
you have clicked on a product, you will be taken to a Product Ordering
Page. To add products to your order from this page:
1. Enter the quantities you wish to purchase in the box next to the
item(s).
2. Click the "Add Items to Order" button.
View our Online
Tour for more information about adding products to your order.
|
| Q: |
How
do I add more products to my order from the Order Summary page? |
| A: |
After you add the
first product(s) to your order, you will be taken to the Order Summary
page. You can continue to add more products to your order by doing
the following:
- Just start searching
for products using the search box on the left side of the page
or use the Search
Assistant link to help you search for products.
- Just start browsing
the categories on the left side of the page to find the additional
products you want to add to the order.
- If you have
catalog item numbers, you can also click on the QUICK ORDER link
at the top of the screen to quickly add additional products to
your order by entering the SH Catalog Item # and quantity.
The items that
currently appear in your order summary will remain. To get back
to the Order Summary screen at any time, simply click on the View
Order link at the top of the page.
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| Q: |
How
do I remove an item or change the quantity? |
| A: |
You must be on
the "Order Summary" page to remove items from your order.
To get to that page, click on the View
Order link at the top of the page or on the left navigation
bar. To remove an item from the order, click the Remove link next
to the appropriate item on the "Order Summary" page.
To change the quantity,
enter the new quantity in the QTY box and click on the Update Quantities
button.
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|
| Q: |
How do I process my order? |
| A: |
To process
your order, click on the Continue button on the "Order Summary"
page. If you are not logged on or registered, you will be asked to
do so at this time. After you specify your Billing and Shipping Information,
click on the Continue button again to get to the "Confirm Order
and Enter Payment Information" page. Enter your credit card information
or purchase order number and then click on the Submit Order button
to send the order in for processing.
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| Q: |
How
can I email my order to someone else for review? |
| A: |
When
you are at the Confirm Order and Enter Payment Information screen,
you have the option to email your order to anyone you'd like. Note:
Emailing your order does not submit the order to School Health Corporation.
You must click on the Submit Order button to send the order in for
processing.
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| Q: |
How
can I save my order and come back to it later? |
| A: |
When
you are logged into the site, your order will automatically be saved.
The next time you login to the site, your order summary will include
all items that were previously added to the order. Those items will
appear on the "Order Summary" page as well as the Order
Summary that appears on the left side of the page.
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|
| Q: |
How
long is my order saved? |
| A: |
Your
order will be saved in the Order Summary until you have submitted
it to School Health, at which point the order details would be available
under the ORDER STATUS link.
|
| Q: |
How
can I print my order? |
| A: |
You
can print your order from the "Confirm Order and Enter Payment
Information" page by clicking on the PRINT button.
|
| Q: |
Can
I fax you my order? |
| A: |
When
you get to the "Confirm Order and Enter Payment Information"
page, just click on the Print Order button to print your order. You
can then fax your order to 1-800-235-1305.
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| Q: |
Can
I have my order delivered on a specific date or time? |
| A: |
If you would
like your order delivered on a specific date and time, please specify
that in the Order Comments that appear on the "Shipping and
Billing Information" page. If delivering on that date and time
requires Next Day, Second Day, or Third Day Delivery, please select
that option under "Shipping Method" on that same page.
|
| Q: |
How
will I know that you received my order? |
| A: |
After you submit
your order, you will go to a page that will supply you with a Confirmation
Number. You will also receive an email with your order summary and
Confirmation Number, which should be saved or printed for future
reference.
|
| Q: |
How
do I know if any items are backordered? |
| A: |
The packing
slip that comes with the order will specify whether there are items
on backorder. You can also call us at 1-800-323-1305 to find out
the status of all the items on your order.
|
|
| Q: |
How
do I track my order? |
| A: |
You
can obtain the status of your Online Order directly from our website.
After you login to the site, you will be able to click on the ORDER
STATUS link on the top navigation bar. If you have additional questions
about your order status, please call us at 1-800-323-1305.
|
| Q: |
Can
I get the UPS tracking numbers for my order? |
| A: |
To obtain
the tracking numbers for your shipped order, you can access the ORDER
STATUS link at the top of every page. You can also contact our Customer
Service Department at 1-800-323-1305 and one of our representatives
will be happy to help you over the phone.
|
| Q: |
Can
I cancel my order? |
| A: |
Orders
that are received are immediately processed. To cancel an order, you
must call our Order Entry Department at 1-800-323-1305 as soon as
possible. If your products have not yet been shipped, we can cancel
your order. If they have been shipped and you absolutely need to cancel
the shipment, then simply refuse the delivery of the order from the
carrier.
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|
| Q: |
Can
I change quantities on an order after it has been submitted? |
| A: |
If you
have already submitted your order, you must contact us at 1-800-323-1305
to change quantities on the order.
|
| Q: |
Do
you accept Purchase Order Numbers? |
| A: |
Yes.
On the "Confirm Order and Enter Payment Information" page,
you can enter your purchase order number. We may require a completed
credit application to process your order, in which case you will be
notified. Schools receive instant credit and will not require a credit
application.
|
| Q: |
Can
I place an order using a credit card? |
| A: |
Yes.
At the "Confirm Order and Enter Payment Information" page,
you can enter your credit card information.
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|
| Q: |
If
I have SH catalog item numbers, can I quickly enter those into my
order? |
| A: |
If you
have the SH Catalog Item Numbers and want to order many items at one
time, you can use our QUICK
ORDER link at the top of every page. This form will allow you
to add 10 items to your order at one time. After you add the first
10 items, you can continue to add 10 additional items at a time.
|
| Q: |
How
can I obtain the status of my order? |
| A: |
You
can obtain the status of your online orders by clicking on the ORDER
STATUS link at the top of every page. You can also call our Customer
Service Department at 1-800-323-1305 to check status on your order
or email us and provide your name, phone number, and purchase order
#.
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Taxes
and Shipping
|
| Q: |
When
will my order ship? |
| A: |
Almost all shipments
are processed within 24 hours. Most of our products are shipped
using standard UPS ground transportation (unless you specify otherwise).
Larger products that require special handling such as couches and
refrigerators, ship via common carrier and will take a little longer.
|
| Q: |
How
much are the shipping charges? |
| A: |
Estimated
shipping charges will be calculated on your online order at the "Confirm
Order and Enter Payment Information" page for UPS domestic orders
under 150 pounds. These estimated charges will be based on the weights
of the products and the shipping method you specify.
Shipping charges will not be estimated for International shipments,
USPS orders, and orders over 150 pounds, but will be added at the
time of invoicing. Call us at 1-800-323-1305 to get more information
on estimated shipping charges.
|
| Q: |
What
shipping methods are available? |
| A: |
UPS
Ground, UPS Next Day, UPS Second Day, UPS Three Day, and USPS. All
orders shipped to International Department of Defense addresses will
be shipped via the United States Postal Service. Most orders over
150 pounds will be shipped via freight or LTL.
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|
| Q: |
I did not receive the entire order. |
| A: |
To
ensure you get your order in a timely manner, it might be processed
from multiple warehouses. Therefore, you might not receive your entire
order at one time. There will be a notation on your packing list identifying
that the order is shipping from multiple locations.
If there is
an item on your order that is on backorder, that item will appear
on your packing list with no number under the quantity shipped column.
There will be a column a little left of the shipping column that
will have the quantity of the item that is on backorder.
If the above
does not apply and you did not receive your entire order, please
contact us at 1-800-323-1305.
|
| Q: |
Will
my order come in more than one shipment? |
| A: |
To ensure
you get your order in a timely manner, it might be processed from
multiple warehouses. In that case, there will be a notation on your
packing list identifying that your order will be shipping from multiple
locations. You might also receive multiple shipments if there are
items on backorder. That information will be notated on your packing
slip.
|
| Q: |
In
which states do you charge sales tax? |
| A: |
We are
required to collect sales tax on all orders delivered to CA, FL, IL,
NC, OH, and TX. If you are exempt from sales tax, please enter your
Tax Exempt Number under your billing address information when registering
or you can update that information by accessing the MY ACCOUNT link
at the top of every page.
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Billing
Information
|
| Q: |
How
do I get a copy of my invoice? |
| A: |
You may obtain
a copy of your invoice by emailing
us or calling our Accounting Department at 1-800-323-1305. Please
supply us with your contact information as well as an Order or Invoice
Number
|
| Q: |
Who
do I call for billing questions? |
| A: |
You
can email
us or call our Accounting Department at 1-800-323-1305. Please
supply us with your contact information as well as an Order or Invoice
Number.
|
| Q: |
Where
do I send my payment? |
| A: |
Payment
can be sent to the following address:
School Health
Corporation
Dept. 77-6764
Chicago, IL 60678-6764
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|
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Returns
|
| Q: |
What do I do if I receive a damaged shipment? |
| A: |
Please
see our Return Policy for information
on damaged shipments.
|
| Q: |
What
is your return policy? |
| A: |
We want
you to be completely satisfied with your purchase, which is why we
have established a 100% satisfaction guarantee. If you are not satisfied
with all or part of your order, please call our Customer Service Department
at 1-800-323-1305 or complete our Return
Authorization Form and enclose it in your box with the returned
items. You will also find a return form on the back of your packing
list. See our Return
Policy for more information.
Adobe Acrobat is required to view or print the Return
Authorization Form. Click the icon below to download a
free copy.
|
| Q: |
What
do I do if I ordered an incorrect item? |
| A: |
If you
have ordered an incorrect item, please contact our Customer Service
Department at 1-800-323-1305.
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|
Product
Information
|
| Q: |
How
can I find out more information about products? |
| A: |
When you click
on a product name, you will be taken to a Product Detail page where
you will have a description and picture of the product available.
If additional information is available on a product, you will see
a blue checkmark at the top of the page next to the product picture.
You can click on that checkmark to get more information.
|
| Q: |
Can
I get color swatches? |
| A: |
Color swatches
are available for all products that have color selections. To request
a color swatch, please send an email
and include the SH Catalog # for the item you are interested in,
or call us at 1-800-323-1305.
There is no charge for color swatches.
|
| Q: |
How
do I obtain an MSDS sheet? |
| A: |
Please contact
us at 1-800-323-1305 to obtain an MSDS sheet for a product. Please
supply the SH Catalog Number when requesting an MSDS sheet.
|
|
| Q: |
How
do I know if a product has been recalled? |
| A: |
Click
here for current information on recalled products. When a product
is recalled, we also send letters to all customers that have purchased
that product within the recall timeframe.
|
| Q: |
What
is your Warranty Policy? |
| A: |
All items sold
on this website are backed by their manufacturer's warranties, as
well as a one-year limited School Health© Corporation warranty
that is applied to all of our products. For further information,
contact our Customer Service Department at 1-800-323-1305 or email
us.
|
| Q: |
Do
you have a Satisfaction-Guarantee Policy? |
| A: |
It is our promise
that School Health® Corporation will do everything possible
to ensure that our customers are completely satisfied with our products
and services. If you are not satisfied with your order, simply call
our Customer Service Department at 1-800-323-1305 or send us an
email.
- If you are
not satisfied with your order, Susan Rogers, President of School
Health® Corporation asks that you send her an email
or fax a note to her, toll free, at 1-800-235-1305.
- If goods
are damaged upon arrival, please mark the shipper's document "received
damaged" and notify School Health© Corporation and the
shipping company immediately, as time limits for claims may apply.
- UPS
shipments with visual damage should be refused.
- Freight
carrier shipments with visual damage should be noted on the
carrier's freight bill "received damaged" and refuse
that portion of the delivery.
- Some colors
and finishes may differ slightly from our online catalog representation;
color swatches are available at no charge upon request.
- Some items,
when refunded or exchanged, may result in a restocking fee. Please
contact our Customer
Service Department for more specific details.
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|
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Printed
Catalog Request
|
| Q: |
How
do I request a printed catalog? |
| A: |
To request a
School Health, Sports Health, or Healthgiant catalog, click the
Catalog
Request link at the top of each page or call us at 1-800-323-1305.
|
| Q: |
How
long will it take to receive a printed catalog? |
| A: |
Catalogs will
be sent via the United States Postal Service and should arrive within
5-7 days from your request. If this time period has passed and you
still haven't received your printed catalog, please call us at 1-800-323-1305
and we'll be happy to arrange for another catalog to be sent to
you.
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|
|
Equipment
Servicing & Calibration
|
| Q: |
How
do I get my equipment serviced or calibrated? |
| A: |
School Health
Corporation has a complete service center for the calibration and
repair of audiometers and vision screening instruments.
Click here for more information on our Service and Calibration
Department.
|
| Q: |
Who
do I contact about getting my equipment serviced or calibrated? |
| A: |
Following is
contact information for our Service and Calibration Department.
You can also submit a question to our Service Specialist.
Address:
School Health Corporation
Service Department
865 Muirfield Drive
Hanover Park, IL 60133
Phone:
1-800-323-1305 x148
Fax:
1-800-235-1305
Email:
mpusateri@schoolhealth.com
|
| Q: |
How
long will it take for my equipment to be serviced? |
| A: |
Please contact
our Service
Department via email or call at 1-800-323-1305 x148 to obtain
this information as time-frames may vary during the year.
|
| Q: |
How
much does School Health charge to service a piece of equipment? |
| A: |
Click
here to see our Service Description and Fee Schedule.
|
|
|
Privacy
& Security Policy
|
| Q: |
What
is your policy on Privacy & Security? |
| A: |
At School Health
Corporation, your privacy and security of the information you provide
on our site is a primary concern. Click
here for an overview of how we protect your privacy and security
during your visit to our site.
|
| Q: |
Is
it safe to use a personal credit card on your site? |
| A: |
Our site uses
a digital certificate from Verisign, which guarantees that your
account information is being transmitted in a Secure Socket Layer
(SSL). This is widely used by all major e-commerce sites to ensure
the security of information. Click here
for more information about our Privacy and Security Policy.
|
|
|
Technical
Problems
|
| Q: |
Why
am I receiving errors? |
| A: |
If you are using
an older version of Netscape or Microsoft's Internet Explorer, your
browser may be unable to "read" some of the information
on our site resulting in an error. Our site uses a Secure Sockets
Layer (SSL) to keep your order information secure while it is transmitted
to us. You will need to use a browser that is SSL-compliant in order
to make an online purchase. We recommend using Netscape Navigator
6.0 or later, or Microsoft's Internet Explorer 5.5 or later. AOL
users, we recommend Version 5.0 or later for PCs, or Version 4.0
for Mac users.
You can download the latest versions of these browsers at the links
below:
Download
Netscape
Download
Internet Explorer
Download AOL
If you are unable
to order online and do not wish to update your browser at this time,
you can phone in your order anytime by calling 1-800-323-1305.
|
| Q: |
Who
do I contact if I am having problems on your website? |
| A: |
We hope that
everything will go very smoothly for you on our website, however,
that is not always the case. If you experience any problems on our
website, send us an Email
or call us at 1-800-323-1305.
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