We’re always looking for ways to make your shopping experience faster, easier, and more convenient. Check out our latest website updates designed to help you manage orders, pricing, tax status, and more—all in one place!
Improved Chat Feature
Whether you’re wondering about the status of your order or need quick answers about your purchase, the chat is ready to help. Our system will quickly connect you to one of our dedicated customer care team members for real-person support.
Follow these simple steps:
- Click the chat icon on any page.
- Provide your full name, email address, and phone number.
- Select the category of your inquiry and type your message.
Here’s everything you can do in the chat:
- Status of Order: Get real-time updates on your order.
- Product Inquiry: Ask questions about our products.
- Credit Request: Easily request account credits.
- Request Returns: Start a return quickly.
- POD Request: Submit proof of delivery requests.
- Invoice/Statement Request: Access your invoices and statements.
- Other: Any other questions? Our team can handle it in chat!
Quote-to-Order Capability
If you’ve received a quote number from us, you can now easily create a sales order from it with the click of a button—saving time and streamlining the process.
Order Status Displayed
Detailed, line-by-line order status is available on your orders page for any order placed online, or even via email or phone.
Contract Pricing Visibility
For customers under contract, pricing displayed on the website will now match your contract rates, ensuring transparency and accuracy. Learn about our contract options here.
Tax Exemption Status
If you’re logged in, you’ll now see tax exemption messages in these locations:
- My Account Dashboard: Check your exemption status at a glance.
- Shopping Cart: Know before you check out if items are tax-exempt.
- Checkout: Confirm your exemption for peace of mind.
See for yourself! Head to the School Health website and experience all the new improvements that make ordering, tracking, and managing your account effortless.
Have any questions or want to share your feedback? Feel free to contact marketing@schoolhealth.com!