Frequently Asked Questions
- I've already ordered previously from School Health via mail, fax, or phone. Do I need to register online?
- How do I register online?
- I forgot my password. How do I retrieve it?
- How do I change my logon email address or other account information?
- How do I change my password?
- How do I edit my billing and shipping information?
- I have multiple shipping addresses. How do I add them?
- Will my information be kept private?
- What is a Coupon Code?
- How do I find a product on your site?
- What does it mean when the website says an item's stock status is "available"?
- How do I know if an item(s) is on backorder?
- If I already have School Health catalog item numbers, can I quickly enter those into my order?
- How do I get a copy of my invoice?
- How can I find out more information about products?
- How do I obtain an MSDS sheet?
- Do you have a Satisfaction Guaranteed Policy?
- How do I request a printed catalog?
- How long will it take to receive a printed catalog?
- How do I get my equipment serviced or calibrated?
- What is your policy on Privacy & Security?
- Who do I contact if I am having problems on your website?
- How do I order online using a Bid or Quote?
- What is a Supply List?
- How do I order from a Supply List?
- What is the payment process for International Orders?
- Can I use my SportsHealth.com login on School Health- Sports Medicine?
- What happened to my Supply Lists on SportsHealth.com?/What happened to my Supply Lists on Enablemart.com?
- Why SportsHealth.com now School Health- Sports Medicine?
- Is Enablemart.com different that School Health- Special Education?
I've already ordered previously from School Health via mail, fax, or phone. Do I need to register online?
You do not need to register on the site to place an order. You can proceed as a guest, however the registration process will allow you to establish your login ID and password, as well as being able to store your billing/shipping information and internet order history.
How do I register online?
Click on the Register link on the top navigation bar.
I forgot my password. How do I retrieve it?
When you are on the Login page, click on the Forgot Your Password? link located below the login boxes Enter your email address and we will send you an email. Once you receive our email, click on the link contained and you will be able to enter a new password for your account. If you need further assistance please call our Customer Service Team at 866-323-5465.
How do I change my logon email address or other account information?
Click on the My Account link on the top of any page to access your account information. Enter your current log in under Registered Customers and click on Login. Once you are on the My Account page, click on the Account Information link on the left-hand side (or from the My Dashboard screen) to make your changes. Then click the Save button.
How do I change my password?
Click on the My Account link on the top of any page to access your account information (if you are not registered, you will be prompted to login before accessing this screen). Once you are on the Account Information page, click on the Account Information link on the left-hand side (or from the My Dashboard screen). Check the Change Password box, enter your Current Password and your New Password and click Save to save your change.
How do I edit my billing and shipping information?
Click on the My Account link on the top of any page to access your account information. Once you are on the Account Information page, you can edit your Default Billing or Shipping Information in your Address Book.
I have multiple shipping addresses. How do I add them?
You can add as many shipping addresses to your account as you would like by clicking on the My Account link on the top of any page. Click on Address Book and you will be able to add or edit shipping addresses.
Will my information be kept private?
The information you provide on this site will be kept confidential and used only so that we can support you as a customer. Information you provide to us will not be given or sold to any outside organization for use in marketing or solicitation without your consent. You can also help us ensure your privacy and security by not sharing your login information and passwords with anyone. Review our Privacy & Security policy for more information.
What is a Coupon Code?
A coupon code is provided to a customer through School Health catalogs, enewsletters, and other marketing materials. If you have a coupon code you can enter it on the Checkout Page in the coupon code field located under the total order price.
How do I find a product on your site?
There are three ways to search for products, all of which can be found on the top of any page.
- You can type in the product name, keyword(s), or the SH Item Number in the Keyword or item # search box on the top of any page and click on the Search button.
- If using a SH Item Number, remove any alpha characters from the Item Number and type in only the numerals.
- You can also browse products by category using the top navigation bar
If you are still unable to locate a product please call us at 866-323-5465 for assistance.
What does it mean when the website says an item's stock status is "available"?
Items that are shipped directly from the manufacturer, that are not in stock but are scheduled to be delivered to our warehouse in the next 2 weeks, or are assembled in our warehouse are labeled as "Available" on the website. These items cannot be shipped next day or 2nd day.
How do I know if an item(s) is on backorder?
Our website does not currently advise of products that are on backorder. However, the packing slip that comes with the order will specify if there are items on backorder. You can also call us at 866-323-5465 to find out the status of all the items on your order.
If I already have School Health catalog item numbers, can I quickly enter those into my order?
Yes, you can use our Order By Item # link at the top of every page. This form will allow you to add multiple items to your order at one time.
How do I get a copy of my invoice?
You may obtain a copy of your invoice by emailing us at firstname.lastname@example.org. Please supply us with your contact information as well as an Order/Invoice Number. You may also call our Invoice Request Line at 866-323-5465.
How can I find out more information about products?
When you click on a product name, you will be taken to a Product Detail page where you will have a description and picture of the product available. If additional information is available on a product, you will see the additional information in the Product Information tab. Customer Reviews will also be available to assist you in deciding on which products are right for you.
How do I obtain an MSDS sheet?
Many MSDS sheets are available online on the product's detail page under the "Documents" tab. Once you have located the product on our website, click on the Documents Tab, then click on the link for the MSDS and you will be able to save or print from your computer.
If you have checked the product page and do not see the MSDS link, please contact our Customer Service Department at 866-323-5465 to request one.
Do you have a Satisfaction Guaranteed Policy?
It is our promise that School Health Corporation will do everything possible to ensure that our customers are completely satisfied with our products and services. If you are not satisfied with your order, simply call our Customer Service Department at 866-323-5465 or send an email to email@example.com. If you are not satisfied with your order, Susan Rogers, President of School Health Corporation asks that you send her an email or fax a letter to her at 800-235-1305.
How do I request a printed catalog?
At any time you can access our Virtual Catalogs online at www.schoolhealth.com/virtualcatalog
To request the printed catalog, click the Catalog Request button at the bottom of any page or call our catalog request line at 800-323-1305.
How long will it take to receive a printed catalog?
At any time you can access our Virtual Catalogs online at www.schoolhealth.com/virtualcatalog
Catalogs will be sent via the United States Postal Service and should arrive within 5-7 days from your request. If this time period has passed and you still haven't received your printed catalog, please call us at 800-323-1305 and we'll be happy to arrange for another catalog to be sent to you.
How do I get my equipment serviced or calibrated?
School Health Corporation has a complete service center for the calibration, parts replacement, and repair of audiometers and vision screening instruments. See our Equipment Service page for more information.
What is your policy on Privacy & Security?
At School Health Corporation, the privacy and security of the information you provide on our site is a primary concern. Review our Privacy & Security policy for more information.
Who do I contact if I am having problems on your website?
If you experience any problems on our website, send us an Email or call us at 866-323-5465.
How do I order online using a Bid or Quote?
During your secure checkout, add the bid or quote number to the comments box above the "Place Order Now" button. Your quoted pricing will not appear on your internet order, but will be modified once your order is entered in our system.
What is a Supply List?
Use Supply Lists to create and maintain lists of the items you'd like to purchase or that you purchase frequently. Supply Lists can also be emailed to friends or colleagues.
How do I order from a Supply List?
- Click on My Supply List at the top of any page. Please log in if you are prompted to do so. Click on the list you would like to order from.
- Enter the quantity for each item you would like to purchase and then click on "Add to Cart".
For more information on Supply Lists, please click here
What is the payment process for International Orders?
We require a cashier's check, money order or wire transfer before the order can be released and shipped.
Can I use my SportsHealth.com login on School Health - Sports Medicine?
Yes! Your login information and even your supply lists from SportsHealth.com have been made active on our new School Health - Sports Medicine site..
What happened to my Supply Lists on SportsHealth.com/What happened to my Supply Lists on Enablemart.com?
Your supply lists are still intact and have been moved to the School Health.com page and your username and password have not changed. When you login to your account you will be able to view your Supply Lists..
Why SportsHealth.com now School Health – Sports Medicine?
After careful study, we have decided to bring all of our products in to the School Health family. This change gives you full access to our wide range of sports and health related supplies – and allows us to provide more value to the school professionals and students that we serve. As always, we will continue to provide athletic training professionals with the same quality products and trusted services.
Is Enablemart.com different than School Health – Special Education?
Our EnableMart.com site is now focused on assistive technology, and will continue to be a resource for those who work outside of a school setting. We have also created School Health – Special Education, which has been tailored to serve special education professionals who work in a school environment. This new website gives school professionals full access to our wide range of health related supplies, and allows us to provide more value for everyone that we serve.