Returns & Claims
100% Satisfaction Guaranteed
Your satisfaction is guaranteed for all purchases. You may return any item within 30 days with the exception of items that have been customized. Items must be in original packaging and in new condition, a restocking fee may apply.
Detailed return information is provided on the back of the packing slip that was included with your shipment.
If there are any problems with your order, please call our Customer Service Department at 866-323-5465, Monday through Friday, 7am - 5pm CST. You may also contact us via email.
Please be aware that some products, especially furniture, are highly susceptible to damage during transit. If there is noticeable damage to any of your items, please refuse to accept the shipment from the carrier, and then contact our Customer Service Department so that we may replace the shipment.
Software Return Policy
In keeping with software industry standards, we will gladly accept returns of packaged software within 30 days of purchase in an unopened package only. Software that is purchased as a download is considered opened at the time of purchase.
Software that has been opened or purchased as a download may only be replaced with identical software/media within 30 days if the originally purchased software is defective.
Many titles have trial versions available via download. This allows prospective buyers to evaluate the product at their leisure to ensure that the software meets their needs before purchasing.