Frequently Asked Questions

• How do I retrieve my password?
• How do I update my account information?
• How do I change my password?
• How can I get a copy of my invoice?
• Who do I contact if I am having problems with your website?
• How do I register online?
• How do I find a product on your website?
• Can I use School Health catalog item numbers to enter my order?
• How do I obtain an MSDS sheet?
• How do I order online using a bid or quote?
• How do I know if an item is on backorder?
• How do I get my equipment serviced or calibrated?
• Can I add multiple shipping addresses?
• What is a coupon code?
• What does it mean when the website says the stock status is "Ships Soon"?
• What is a supply list? How do I order from one?
• What is the payment process for international orders?
• I've ordered previously from School Health by mail, fax, or phone. Do I need to register online?
• How do I get more information about a product?
• Do you have a satisfaction guarantee?
• What is the remittance address for School Health Corporation?

How do I retrieve my password?

Go to the Login page, click on the Forgot Your Password? link located below the login box and enter your email address. We will email you a link to reset your password. Click on the reset link and enter a new password for your account. If you need further assistance, please call our customer service team at 866-323-5465.

How do I update my account information?

Click on the My Account link at the top of any page to access your account information. Enter your current login under Registered Customers and click on Login. Once you are on the My Account page, click on the Account Information link on the left side (or from the My Dashboard screen) to make your changes. Your default billing and shipping information can be updated in your Address Book. Once all changes have been made, click the Save button.

How do I change my password?

Click on the My Account link at the top of any page to access your account information (you must login before accessing this screen). Once you are on the Account Information page, click on the Account Information link on the left side (or from the My Dashboard screen). Check the Change Password box, enter your current password and your new password, then click Save.

How can I get a copy of my invoice?

You may obtain a copy of your invoice by emailing us at CustomerService@SchoolHealth.com. Please supply us with your contact information, as well as the order/invoice number. You may also call our Invoice Request Line at 866-323-5465.

Who do I contact if I am having problems with your website?

If you experience any problems on our website, email CustomerService@SchoolHealth.com or call 866-323-5465.

How do I register online?

Click on the Register link at the top navigation bar and follow the registration instructions.

How do I find a product on your website?

There are three ways to search for products, all of which can be found at the top of any page.

1. You can type in the product name, keyword(s), or the SH item number in the Keyword or item # search box at the top of any page and click on the Search button.
2. If you are using an SH item number, remove any alpha characters from the item number and type in only the numerals.
3. You can also browse products by category, using the top navigation bar.

If you are still unable to locate a product, please call us at 866-323-5465 for assistance.

Can I use School Health catalog item numbers to enter my order?

Yes, you can use our Quick Order link at the top of every page. This form will allow you to add multiple items to your order at one time.

How do I obtain an MSDS sheet?

Many MSDS sheets are available online under the "Documents" tab of the product web-page. Once you have located the product on our website, click the Documents tab, then click on the link for the MSDS sheet to print it or save it to your computer. If you have checked the product page and do not see the MSDS link, please contact our Customer Service Department at 866-323-5465 to request one.

How do I order online using a bid or quote?

During your secure checkout, add the bid or quote number to the comments box above the "Place Order Now" button. Your quoted pricing will not appear on your Internet order, but the pricing will be modified once your order is entered into our system.

How do I know if an item is on backorder?

Items that are shipped directly from the manufacturer, that are not in stock but are scheduled to be delivered to our warehouse in the next 2 weeks, or are assembled in our warehouse are labeled as "Ships Soon" on the website. These items cannot be shipped next day or 2nd day.

How do I get my equipment serviced or calibrated?

School Health Corporation has a complete service center for the calibration, parts replacement and repair of audiometers and vision screening instruments. See our Equipment Service page for more information.

Can I add multiple shipping addresses?

Currently, we do not have this feature on our website.

What is a coupon code?

A coupon code may be provided through School Health catalogs, enewsletters and other marketing materials. If you have a coupon code, you can enter it on the checkout page in the coupon code field located under the total order price.

What does it mean when the website says the stock status is "Ships Soon"?

Items are labeled as "Ships Soon" on the website if:

1. They are shipped directly from the manufacturer.
2. They are not in stock, but are scheduled to be delivered to our warehouse in the next 2 weeks.
3. Or, they are assembled in our warehouse.

These items cannot be shipped next day or 2nd day.

What is a supply list? How do I order from one?

Use supply lists to create and maintain lists of the items that you would like to purchase or that you purchase frequently. Supply lists can also be emailed to friends or colleagues.

To place an order from a supply list:

1. Login and then click on My Supply List at the top of any page.
2. Click on the list that you would like to order from.
3. Enter the quantity for each item you would like to purchase, then click "Add to Cart".

For more information on supply lists, please click here.

What is the payment process for international orders?

A cashier's check, money order or wire transfer must be received before the order can be prepared for shipment.

I've ordered previously from School Health by mail, fax, or phone. Do I need to register online?

You do not need to register on the site to place an order. You can proceed as a guest, however, the registration process will allow you to establish your login ID and password, as well as store your billing/shipping information and Internet order history.

How do I get more information about a product?

When you click on a product name, you will be taken to the product page with information and a picture of the product. If more details are available, you will find them on the product description tab. Customer reviews may also assist you in deciding on which products are right for you.

Do you have a satisfaction guarantee?

It is our promise that School Health Corporation will do everything possible to ensure that our customers are completely satisfied with our products and services. If you are not pleased with your order, simply call our Customer Service Department at 866-323-5465 or send an email to CustomerService@SchoolHealth.com

What is the remittance address for School Health Corporation?

School Health Corporation
6764 Eagle Way
Chicago, IL 60678-1067