Please contact Richmar customer service at customerservice@richmarweb.com or call 888-549-4945.

Cut the 4 letter/digit code off of the HydraHeat pack and send back to Richmar Customer service with clinic mailing address to:

Richmar
Attn: Customer Service
4120 South Creek Road
Chattanooga, TN 37406

HydraTherm Composite Heating Unit FAQs

Can competitive moist hot packs be used in the HydraTherm heating unit?

Yes. However, Richmar recommends that your customers use the HydraHeat packs as they are more durable and have many other benefits.

Will the material from a leaking conventional hot pack damage the drain pump or unit?

At what temperature should the HydraTherm heating unit be set?

What cleaning solution should be used to clean the tub of the HydraTherm heating unit?

Use a vinegar/water mixture. Do not use dishwashing detergent, soapy products or gritty cleaning solutions or supplies.

How do I evacuate the water from the HydraTherm heating unit?

• Remove composite dividers and heat packs from unit.
• Place drain hose (located in lower back of unit) in desired area to evacuate water
• Open valve located on end of drain hose
• Press button marked "DRAIN" on the pump.
• When water level reaches top of copper Thermostat screw the heating element will automatically shut off. HEATING ELEMENT IS HOT. DO NOT TOUCH.
• Turn unit to the off position “O”

When using HydraHeat packs in a conventional stainless steel heating unit what should be done to ensure that they perform to their optimum level and maximize the life of the packs?

• Remove cloth packs and clean heating unit to ensure no cloth or bentonite residue remains
• Adjust temperature of heating unit to appr. 140⁰ F
• Hydra-Therm heat packs are antimicrobial and will not harbor spores at lower temperatures
• Hydra-Therm heat packs are more efficient in the delivery of heat thus not requiring high heat and the use of terry covers for protection against burns.
• Decreases the incidence of burns resulting from sterilization of cloth hot packs at high temperature (reference CNA study)
• After use flatten the pack, wipe with a non-bleach hospital-grade disinfectant and place back in tank

Should conventional terry covers be used with the HydraHeat packs?

No ,conventional hot packs require terry covers because of water absorption & the risk of burn. A standard clinic towel or pillowcase are all that is needed.

What are the advantages between the HydraHeat heat pack and current cloth hot packs?

• Heat-specific to different patient populations (LTC)
• Uniform Temperature
• Less likelihood of burn
• Anti-microbial properties will not harbor bacterial spores that grow on cloth packs
• Sure-Seam will not rupture allowing filler to contaminate the heating unit
• Pack malleability that will conform to different patient contours and provide more efficient heat transfer

What is the odor coming from the heating unit after replacing our conventional cloth packs with HydraHeat packs?

The smell is normal and is due to the antibacterial polymer that the Hydra-Heat packs are made of. The smell will dissipate as the packs are “broken in” and will no longer be noticeable.

How do I care for the HydraHeat Pack?

Following treatment and prior to replacing heat pack back in to the heating unit spray and wipe heat pack with a non-bleach based cleaning solution.